Terms & Conditions

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1. Who we are and what these terms cover

These terms apply to everything you buy or use on dinahegazi.com: private readings, live and self-paced courses, mini courses and challenges, the Practice Circle membership and drop-in sessions, workshops and events, and our free tools.

You contract with:

[to be completed] [to be completed], [to be completed] Berlin, Germany Email: dina@dinahegazi.com · Phone: [to be completed] VAT ID: [to be completed]

("we", "us"). Full details are in our Impressum.

If you buy as a consumer, the mandatory consumer-protection law of your country of residence always applies, even where these terms say something else.

2. What Dina offers, and what she doesn't

Dina is a psychic medium and teacher. Readings, courses and sessions are spiritual guidance based on Dina's beliefs and experience (or those of the practitioner you book). Spirit communication can't be proven by science, and we don't claim it can.

• No guaranteed outcome. We deliver the session or course as described. We can't promise what comes through, whether a specific person in spirit makes contact, or what happens in your life afterwards.
• Not professional advice. Nothing we offer is medical, psychological, psychotherapeutic, legal or financial advice, diagnosis or treatment. See § 9.
• Your decisions are yours.

Everything here is my experience and my belief. It's not a fact you have to accept, and it's not medical, psychological, legal or financial advice. You're an adult. Take what's useful, question the rest, and make your own decisions. If you're struggling, see a doctor or a therapist as well. Both can be true. (Dina)

3. How a contract is made

1. You choose a product, date or plan on our website. You enter your details and tick the required boxes (Terms and Privacy, and where relevant the recording and "start now" boxes; see § 7).
2. You're taken to our payment provider Stripe. There you can check and correct everything (use "back" or edit the fields) before you click the final payment button ("Pay" / "Subscribe" or similar).
3. Clicking that button is a binding order. The contract is made when Stripe confirms your payment and we show the confirmation page. You'll then get a confirmation email with the details, these terms and the withdrawal information.
4. Contract language: English. German translations of our legal texts are provided for information; the English version prevails.
5. Contract text: we save your order details. You can see your orders in your account under Purchase history, and you'll have the confirmation email. The current terms are always at dinahegazi.com/terms. We don't keep old versions accessible to the public, so please save the email.

4. Prices, currencies and payment

• All prices are final prices including VAT.
• You can view prices in EUR, USD, GBP, AED or CHF. You are charged in the currency displayed at checkout. If your card is in another currency, your bank sets the exchange rate and any fees.
• Payment is processed by Stripe (card, and other methods shown at checkout). Full payment is due at checkout unless you choose a payment plan.
• Promotion and member discounts apply only as shown at checkout. They can't be combined unless stated.

5. Payment plans

Some courses can be paid in instalments. The number and amount of instalments are shown before you pay. The first is charged at checkout, and the rest are charged automatically to the same payment method each month.

• The total of all instalments is the same as the one-off price.
• If an instalment fails, we'll email you and try again. If it's still unpaid 14 days after our reminder, we may pause your access until it's paid. Your right to cancel under § 8 is unaffected.
• A payment plan is a way to pay, not a subscription. It ends automatically after the last instalment.

6. Practice Circle membership (subscription)

• Price: €100 per month (or the amount shown in your currency), charged monthly in advance from the day you join.
• Term: month to month, no minimum term. It renews automatically each month until you cancel.
• Cancel any time, effective at the end of the month you've paid for. You keep access until then. Ways to cancel:
  • the "Cancel a subscription" link in the footer of every page (no login needed);
  • your dashboard, Purchase history → Practice Circle → Cancel;
  • an email to dina@dinahegazi.com. You'll get a confirmation straight away by email.
• What's included is described on the Practice Circle page at the time you join. Weekly sessions are live only: there are no replays for members (see § 13).
• Price changes: we won't change your price without your agreement. If we need to raise it, we'll tell you at least 30 days in advance. If you don't agree, we may end the membership at the end of a paid month, with at least 30 days' notice.
• We may end a membership for good cause (for example a serious breach of § 16). We refund any unused prepaid period, unless the law says otherwise.

Drop-in sessions and packs are one-off purchases, not subscriptions. They don't renew. Pack sessions must be used within 12 months of purchase. You can move a booked Tuesday up to the day before and get the session back.

7. Your statutory right of withdrawal, and how immediate access works

If you're a consumer, you normally have a 14-day right of withdrawal. The full withdrawal information and model form are part of these terms. You can withdraw online with the "Withdraw from a purchase" link in the footer.

Digital content (self-paced courses, mini courses, the 7-day challenge, downloadable workbooks, meditations): we give you access immediately. You can only get immediate access if, at checkout, you expressly agree that we start before the withdrawal period ends and confirm that you know you lose your right of withdrawal once we start (that is, once access is unlocked). We confirm this in your order email. This doesn't affect our voluntary guarantees in § 8.

Services (readings, live courses, Practice Circle, drop-ins, workshops and events): if you want a service to start within the 14 days, you ask for this at checkout. If you then withdraw, you pay a proportionate amount for what has already been provided. Once the service has been fully provided, your right of withdrawal ends.

8. Our voluntary guarantees and cancellation rules

These are voluntary promises on top of your statutory rights. They don't limit them.

To use a guarantee, email dina@dinahegazi.com from the address you bought with. We refund to the original payment method within 14 days and end your access to that product. Each guarantee applies once per product per person.

If we cancel a session, course or event, you choose a new date or a full refund.

9. Health, healing and wellbeing

Readings, trance and energy work, meditations and our tools (for example the body scan) are spiritual practices, not medical treatment. They don't diagnose, treat, cure or prevent any illness, and they don't replace a doctor, psychotherapist or Heilpraktiker. Keep any treatment or medication you've been prescribed. If you're in crisis, contact a doctor or a local emergency service first. (Required notice for spiritual healers: BVerfG 1 BvR 784/03.)

10. Readings

• What you get: a live one-to-one session of the length booked, online in a private video room (or in person in Berlin where offered), with Dina or with the practitioner you chose.
• Practitioner readings: practitioners listed on our site deliver readings on our behalf. Your contract, payment and any complaint are with us.
• Recording: readings are recorded so you can rewatch them, and we send you the recording within about 24 hours. You confirm this at booking; the Privacy Policy explains how. You can ask us at any time to delete your recording and transcript; email dina@dinahegazi.com.
• Age: you must be 18 or older to book a reading. We don't read for anyone under 18.
• Other people: don't ask for readings about third parties in a way that harms them. Dina may decline or end a reading at her discretion. If she ends it early without cause on your side, you get a pro-rata refund.
• Language: English or Arabic, as chosen at booking.

11. Digital courses and content: access, updates and your statutory rights

• Self-paced courses and mini courses are available in your account for as long as we offer the course, and at least 12 months. Live-course replays are available while your course access lasts.
• We may update course content to improve it, but won't remove the core of what you bought.
• Statutory warranty: for digital content and digital services, the statutory warranty rights under §§ 327 ff. BGB apply (for example, if the course doesn't work as described). Our guarantees in § 8 are in addition to these rights.
• Technical requirements: a current browser and a stable internet connection.

12. AI in our products

We use AI tools. We label AI-generated material so you always know when you're dealing with AI:

• AI voice: some course audio uses an AI model of Dina's own voice, made from her recordings (ElevenLabs). The words are Dina's. This audio is labelled "Dina's voice, made with AI from her own recordings."
• AI assistant ("Ask Dina") and the AI Guide: these are AI systems, not Dina and not a reading or a message from spirit. Answers can be wrong. Don't rely on them for important decisions.
• Some illustrations are made or edited with AI.
• We use AI for transcription and internal work, as described in the Privacy Policy.

13. Live sessions and recordings

• Live group sessions (the Practice Circle, course classes, workshops and events) are recorded as video, sound and an automatic transcript. You will see a notice before joining and a recording indicator in the room.
• We record so Dina can review her teaching, keep a private archive of her work, and develop courses, writing and other content. Full recordings and transcripts are seen only by Dina and her authorised team.
• Practice Circle sessions have no replays for members.
• For course classes, workshops and events, enrolled participants can rewatch the replay inside their account for as long as their access lasts. Replays are stream-only: no downloads and no transcripts.
• We only use clips or stories in which you can be seen, heard or identified in public content (including social media, YouTube, podcasts, courses, books and marketing) if you have agreed through the optional box at booking or joining, or given a separate written OK.
• For anything personal, including a reading for you, grief, health or family, we ask you individually every time, even if you ticked the box. You can withdraw consent for future use at any time.
• Dina may retell what happened in a session in her teaching and writing without your name or any detail that could identify you.
• If you would rather not appear on camera, keep your camera off and use a first name or nickname. You can still take part.

14. Confidentiality and no recording by participants

• What other people share in a session belongs to them. Do not repeat it outside the session in a way that could identify them.
• You may not record, screenshot, screen-capture or stream any live session or replay by any means, including screen-recording software. You may not download, copy or share course material except where we explicitly offer it, such as workbook PDFs for your own use.
• Your access is a personal, non-transferable licence to stream content for your own use. Do not share your login.
• If this rule is broken, we may end your access and enforce our copyright.

15. Liability

• We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given a guarantee.
• For slight negligence we are liable only if we breach an essential contractual obligation (an obligation that makes proper performance of the contract possible in the first place and that you can normally rely on). In that case our liability is limited to the damage that is typical for this kind of contract and was foreseeable when the contract was made.
• Otherwise our liability for slight negligence is excluded.
• These rules also apply to our staff, practitioners and other agents.

16. Your account and community rules

• Keep your login safe and don't share it. One account per person.
• In sessions, chat, reviews and the community: be respectful. No harassment, hate, threats, spam, or selling your own services to other members without our OK. Don't share other people's personal information.
• We may remove content or suspend accounts that break these rules. For serious or repeated breaches we may end access, refunding any unused prepaid period unless the law says otherwise.

17. Reviews and testimonials

• If you leave a review, you allow us to publish it on our site and in our marketing with your first name and initial (or anonymously if you prefer). You can ask us to remove it at any time.
• How we check reviews: we request reviews only from people who bought the product, through a personal link after the session or course. We publish positive and critical reviews, and we don't edit their meaning. If someone received anything for a review (for example a free session), we say so next to it. Testimonials describe individual experiences, not typical or guaranteed results.

18. Report content

If you see content on our site that you think is illegal or breaks these terms (for example a review, a practitioner profile or a chat message), email dina@dinahegazi.com with the link and why. We'll review it promptly and tell you what we decided. This address is also our contact point for authorities under the EU Digital Services Act. We communicate in English and German.

19. Intellectual property

All content on this website, including text, images, audio, video, course materials, recordings, the names "The Surrender School" and "Psychic Badass", and branding, belongs to Dina Hegazi or is licensed to us. You get a personal, non-transferable right to use what you bought for your own private use. You may not copy, share, resell, publish, or use it to train AI models, without our written permission.

20. Changes to these terms

We may update these terms, for example for new products or changes in the law. The version shown at the time of your order applies to that order. For running memberships, we'll email you any change at least 30 days before it takes effect. Changes only apply to you if you agree; if you don't agree, you can cancel, or we may end the membership at the end of a paid month.

21. Governing law, courts and disputes

• German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you're a consumer living outside Germany, you keep the protection of the mandatory law of your country of residence.
• If you're a merchant or have no general place of jurisdiction in the EU, the courts of Berlin have exclusive jurisdiction. Consumers can sue and be sued at the courts the law provides.
• Consumer dispute resolution: we are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. If something goes wrong, email us first. We answer every complaint.

22. Contact

Dina Hegazi · [to be completed], [to be completed] · dina@dinahegazi.com

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US and UK customers (short notes)

• US: nothing in these terms limits rights you have under your state's consumer laws. Practice Circle renewals and cancellation: see § 6 (online "click to cancel", no call needed).
• UK: your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected.